Frequently Asked Questions

At Tenth Street we know the fit of your hat can make or break your look. Please click the Size Guide on any product page to find the right size. Also, don't hesitate to contact a fit specialist at info@larrymahanhats.com, and we'll take care of you.

Additionally, you can read up on other ways to find your hat size at blog.tenthstreethats.com/how-to-measure-hat-size.

Hats are spot clean only (do not machine wash). They should be stored upside down on their crown, and should not be left out in the sun for a prolonged period of time. For more information on how to clean and store your hat, check out our blog posts below!

How to clean a hat: blog.tenthstreethats.com/posts/how-to-clean-a-hat

How to store a hat: blog.tenthstreethats.com/posts/how-to-store-a-hat

The X rating on a cowboy hat indicates its quality and is primarily determined by the materials used in its construction. Although specific criteria may vary by manufacturer, a higher X count generally signifies a hat made from finer and more durable materials.

In the case of felt hats, the X rating is based on the quality and quantity of premium fibers incorporated into the design. At Justin, hats with higher X ratings are crafted with superior materials, resulting in a softer feel, increased durability, and enhanced ability to retain their shape over time. The better the quality, the more effectively the hat can be steamed, shaped, and maintained.

For straw hats, the X rating pertains to the quality of the straw or palm used and the tightness of the weave. Hats with a higher X rating boast a finer, tighter weave, indicating a more robust construction and a more polished look.

At this time, we do not offer replacement components/part for hats. This includes hat bands, feathers, chin cords, rivets, etc.

Didn't find exactly what you wanted? Return your hat within 30 days of receipt for a full refund of the product ordered. We cover the cost of return shipping. Please start your return here: larrymahanhats.com/apps/return_prime. We ask that the product is unworn and still has its original tags/packaging.

Please note: We do not accept returns of any kind on sale items.

Once the return is received at our warehouse please allow up to 7 business days for the credit to be issued. Once the credit is issued it can take your payment 3-5 business day post to your account, if you have not seen your credit in 10 business days once the product is received back please contact us at info@larrymahanhats.com.

We process and deliver orders Monday-Friday (excluding holidays). Once your payment is confirmed, our warehouse will take 24-48 hours to process your order. This processing time may be extended during promotions, due to a high volume of orders. Your estimated arrival time frame at checkout doe snot include the time it takes for our warehouse to process your order.

We do offer expedited shipping at checkout (select Rush Delivery for 2-4 Business Days).

International shipping is currently paused, but we will hopefully restart in 2025.

If you need to change or cancel your order, please call us immediately at (888) 775-1381. Once our warehouse has processed your order we will be unable to make changes.

Sure thing! Head on over to our Hat Glossary page on our blog: blog.tenthstreethats.com/

Yes! We work with many companies to help with corporate gifting, new hire ideas, and hats for events. Bulk pricing discounts start at a minimum of 12 units. Please email info@larrymahanhats.com for more information.

We love talking all things hats and are always here to answer your questions. Please email us at info@larrymahanhats.com.

You can also visit our corporate website at dorfmanmilanohats.com for more information.